EV Carshop

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Initial Disclosure Document 

The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority requires us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.

Who are we?

We are EV Carshop Ltd. Our registered office address is:

  • Unit 3 Timothys Bridge Road, Stratford Enterprise Park, Stratford-Upon-Avon, England, CV37 9NP
  • Telephone: 0333 444 1857

EV Carshop are a credit broker of vehicle finance. We are not a finance provider. We are authorised and regulated by the Financial Conduct Authority. Registered No: 922975.

You can verify this on the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website: https://register.fca.org.uk/ or by contacting them on 0300 500 8082.

Other services we offer may not be regulated by the Financial Conduct Authority, however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.


What services do we provide?

As a Financial Conduct Authority regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.

Confidentiality and Data Protection

In assessing your requirements we may seek such information about your personal circumstances and objectives in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information.

As part of the process of obtaining finance for your vehicle we will need to pass your details on to one or more of our finance partners. A list of these partners together with their consumer credit licence numbers are available on request. Any organisation approached for credit will need to undertake credit searches with a credit reference agency which may affect your credit rating.


 You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should ensure the provider is informed immediately.

Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

Do we charge for our services?

We charge a fee for our business contract hire and personal contract hire of £165.00 excluding VAT and £198.00 including VAT respectively. We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier.

Commission disclosure

The Financial Conduct Authority expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that “commission” means any financial consideration.

The existence and nature of Commission arrangements where the Commission varies depending on the Lender, product or other permissible factors will always be disclosed.

In-line with new legislation, if you would like EV Carshop Limited to disclose any potential commission please make your request to our head office address on our contact page or by email to hello@evcarshop.com or by telephone: 0333 444 1857.

Please note:

  • Excess mileage and vehicle damage charges other than fair wear and tear may be payable.
  • All contracts are subject to terms and conditions as detailed in the Contract Hire Agreement.
  • Early termination fees may apply if you wish to end the agreement early.
  • Prices quoted on our website for Business Contract Hire offers are available to Business Users only.

What to do if you have a complaint?

Our aim is to provide a first class service and we are committed to treating our customers fairly, however if you wish to register a complaint please contact us:

By Phone: 0333 444 1857

By Email: hello@evcarshop.com

In Writing: FAO: Compliance Manager, Unit 3 Timothys Bridge Road, Stratford Enterprise Park, Stratford-Upon-Avon, England, CV37 9NP

Our Complaints Procedure is available to view on our website here.

If you are not satisfied with a decision taken in respect of a complaint or appeal, you may contact the BVRLA (our industry trade association) who will act as an independent arbiter, at www.bvrla.co.uk. You may also have the right to refer a complaint to the Financial Ombudsman Service.

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